888-CRM-ACWS (888-276-2297)
 
 

Premier Elite

Why CRM
CRM Boss
Training
News-Seminar
CRM Overview Videos
One to One
Automated Marketing
Opportunity Manager
Sales Force Automation
Telemarketing and Lead Management
Installation &
Service Dispatch
Project Management
Call Center Service/Support
E-mail & Document Management
Information and Knowledge Management
Workgroup Scheduling/
Communication/
Security
 
 

Professional Services

Companies invest in technology with a goal of saving money. Let ACW Solutions help you reach these goals. Through the knowledge of our in-house service staff and strategic business partners, we can effectively offer a broad spectrum of Information Technology (IT) Services.

Goldmine HEAT Crystal Decisions/Reports
GoldBox GoldVision Microsoft Office
Microsoft Server NT/2000/2003 Windows 98/NT/2000/XP Microsoft SQL Server 7/2000
OmniRush QuoteWerks Details Plus

  • Standard & Custom Training Classes (For detailed description, click here)
  • Customized Marketing, Service, and Sales Management Software
  • Needs Analysis and System Design
  • Software Help Desk Support
  • Custom Integration into Existing Applications
  • Database Planning, Developing, and Implementations
  • Telemarketing, Referral and Lead Management Systems Implementation
  • Strategic Selling Implementation and Training

Develop & implement a strategic plan to use technology as a strategic weapon:
Our CRM Strategic Implementation Discovery and Business Analysis service is the key to a successful Customer Relationship Management (CRM) implementation. The CRM Strategic Implementation Discovery and Business Analysis phase of the project will detail your workflow needs, define and then streamline your sales process, order fulfillment; and customer service needs. The information allows us to build a solid database foundation that meets your needs now and in the future. This process will be used for a scope of work to include customization, implementation, and training agenda, which will create a blueprint for success. It is our experience that the best CRM implementations start with a CRM Strategic Implementation Discovery and Analysis.

Network and Hardware Support (Including but not limited to)
Laptops
Personal Computers (PCs)
Personal Digital Assistants (PDAs…Pocket PC, Palm, Blackberry etc.)
Cell Phones
Server Installation and Support
SQL Database Support
Remote Access Solutions (wireless and internet)

Support Options

  • On-Site visits

  • Phone Support

  • Web Conference Remote Support

  • Fax support

  • E-mail Support

   We pride ourselves on our level of support, both in terms of response time and knowledge. We have provided our clients with the above listed avenues of support. We also conduct an annual systems review for our clients. With this review, we examine the use of their strategic software systems and recommend ways to improve their operations through new or underutilized features.

 
Home Products Professional Services Purchase Company Contact Us Customer Care