All the following features will provide a system to generate new sales, and increase the sales to existing customers.
Scripts organize your telemarketing efforts with a contact management system that ensures that the right questions are asked and the correct information is delivered.
Target markets by importing leads into a database and manage the leads through the prospecting and opportunity development stages.
Schedule calls for groups of contacts to multiple users in one action using filters to define whom you want to contact.
Statistically analyze the performance of your sales team with reports that track the number of calls completed and the effectiveness of those calls.
Lead Management will become a simple task with territory realignment wizards, automated follow-up processes and reporting.
Automated processes can trigger on completed call history to schedule follow-ups for other users to balance the workload.
Literature Fulfillment Center allows the sales team to hand off the work of delivering information to the customer after the calls are completed. History is created so the sales representative can confirm that the literature was sent prior to making the follow-up call.
E-mail templates can be used to deliver information to your contacts following the calls with automated processes determined by the data collected during the call.
Quotas can be defined and commission calculations generated using the report features.
Referrals are recorded and tracked so you can offer incentive programs to your contacts and generate new sales with less cold calling. Reports will help you monitor who has earned what incentive.
