A keen focus on customer service allows you to log and manage valuable information to keep customers for life. It costs 7 to 8 times more to attract a new customer than it does to keep one.

• Call Logging: This feature allows you to log, track, and quickly resolve 100% of your calls. What does that mean for your service group? More time to help more customers.



• Complete Service Call Records: All completed service call activities will be link to the contact record under the history tab.



• Scheduling and Dispatch: There are many ways of viewing and scheduling calendar information with various tabs on the calendar. Tabs can be used to help in planning days, weeks, and even months. The Planner view is a very powerful view for scheduling multiple activities for multiple individuals. Each individual is given a different color assignment which is displayed at the bottom of the window. When one of the individuals selected to view has something scheduled, it will appear as a solid bar on the corresponding day. You are also able to view multiple users' calendars on a single calendar screen.



• Service Tickets/Work Orders: Print, e-mail, or fax service tickets/work orders.



• Service Agreements and Warranty Tracking: Custom fields and/or Detail records can track Service Agreements, Warranties, and Extended Warranties.



• Installed Equipment Tracking: New and existing equipment for each site can be tracked.



• Automated Service Agreement Management: Automated Processes (AP) can be used to automate service agreement renewals and manage regular maintenance service calls.



• Knowledgebase Database & Search Engine: An online library can be either shared or personal by user/department, allowing you to keep technical support information to better service your clients.



• Wireless Dispatch: Send out service calls to wireless devices such as cell phones, pagers, wireless laptops, wireless Personal Digital Assistants (PDA) i.e., Palm Pilot, CE, Pocket PC and other wireless devices. Wireless access devices can be used by field support personnel to remotely access information as well.



• Web/Internet Access: Customer self help solutions can be enabled for customers to get answers or log service calls. Field support personnel can access customer support information.